Customer Support Agent (m/f/o)

Tasks

• Provide software support on Shireburn products, remotely, via telephone, email, and chat
  
  
  
• Maintain highest client satisfaction and positive client relationships
  
  
  
• Perform problem management and end-to-end problem ownership
  
  
  
• Participate in scheduled on-call support (afterhours callout)
  
  
  
• Provide client-based basic training of the software
  
  
  
• Perform testing on future software updates
  
  
  
• Create tickets for issues and bugs which are software related
  
  
  
• Contribute to the knowledge base and support documentation
  
  
  
• Perform Software Module configuration for clients
  
  
  
  

Requirements

• Customer support experience, ideally from the software sector
  
  
  
• Excellent communication skills in English and Maltese. Speak and write clearly and articulately without being overly verbose or talkative
  
  
  
• Customer oriented
  
  
  
• Ability to work as part of a team. Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
  
  
  
• Motivation and strong will to continuously learn