Front Line Agent (m/f/o)
Jetzt bewerbenTTI International – Talent. Transfer. International.
BEHIND EVERY SUCCESS THERE IS TALENT.
That's why we - at TTI International - are looking for the best talents. Our vision is to unite: The best talents in the country and successful companies, which offer exciting jobs where you can realize your talents. What are you waiting for? Show us your talent and apply now!
TTI is seeking for a Front Line Agent for one of our top clients. Our client is a leading software products company specialising in development and support of business software solutions.
Tasks
- Provide technical assistance via phone, email, and chat
- Act as the first point of contact for the Customer Support Team, fielding incoming inquiries, logging support issues, and capturing essential details
- Creat well-organised tickets with accurate subject lines
- Provide clear screenshots of error messages and TeamViewer details (when applicable)
- Manage, prioritise, and document all incoming questions and service desk tickets
- Escalate complex issues to the appropriate departments or teams for further resolution
- Maintain accurate client records
- Proactively analyse incident reports to identify trends and suggest preventive measures
- Participate in scheduled on-call support rotations to ensure continuous client coverage
- Strive to deliver exceptional customer service and build positive client relationships
- Full-fill additional responsibilities as assigned
Requirements
- Customer support experience, ideally in the software sector
- Excellent communicate-n skills in English
- Customer oriented
- Ability to work as part of a team
- Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
- Motivation and strong will to continuously learn
Gehalt
Salary information will be provided during the interview with shortlisted candidates.
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We look forward to receiving your application!
270 Zabbar Road
FGR 1011 Fgura
T+356 20341749